Get in Touch With Us

If you have a question about our reviews, spotted something that needs updating, or want to tell us about your own experience with a site featured on merseydisability.org.uk, this is the page for it. Below is how to reach us and what we do with what you send.

Ways to Reach the Team

Email is the best route for anything you want to raise with us, whether that's a correction, a question about a specific offer, or feedback on our guide to trusted non GamStop casinos. Write to us at [email protected] and a member of the editorial team will read it personally.

Tell us plainly what your message is about — for example, "correction request" or "question about withdrawal times" — so we can get it to the right person without back-and-forth. We aim to reply within two working days, though this can stretch slightly when volume is higher than usual.

What We Can Help With

• Questions about our research — how we assess wagering requirements, payment options, or the terms attached to a welcome offer such as those from Betmica, Kikibet or Betninja.
• Corrections — bonus terms, licensing details, and withdrawal processing times change. If something on the site looks out of date, tell us and we'll check it against current sources.
• Content suggestions — if there's a topic connected to non GamStop casinos, payment methods, or game providers that we haven't covered clearly enough, let us know.
• Complaints about a listed operator — we can't intervene in a dispute between you and a casino, but we do take reader reports seriously when reviewing whether a site should remain on our lists.
• General enquiries — anything else about how the site works or how we select the casinos we cover.

What We Cannot Do

We are a research and comparison site, not a casino, a payment processor, or a regulator. That means a few things are outside what we can help with:

• We can't process withdrawals, resolve account disputes, or access your account with any operator on our lists.
• We can't verify identity documents or carry out KYC checks on a reader's behalf — that sits with the individual casino.
• We can't offer legal or financial advice about gambling activity carried out on sites operating under overseas licences rather than a UK Gambling Commission licence.

For disputes with a specific casino, the operator's own complaints procedure is the first step. If that doesn't resolve things, some overseas-licensed casinos have an alternative dispute resolution provider named in their terms — check the licensing information on the casino's own site.

If Gambling Has Become a Concern

If you or someone you know is finding it hard to control their gambling, please mention this in your email so we can point you towards relevant support, or contact GamCare directly, who offer free and confidential advice in the UK. If you've previously self-excluded through GAMSTOP, that scheme covers UK-licensed sites for a fixed period you chose at sign-up — it does not extend automatically to casinos licensed outside Great Britain, which is a distinction we explain in more detail in our main guide.

After You've Sent a Message

Every message is read by a person, not a bot. We check the details against our own records before replying, which is why a specific subject line and any relevant dates or screenshots help us respond faster and more accurately. Thank you for taking the time to get in touch — reader input genuinely shapes how we keep our content accurate and useful.